ISO/IEC 20000 - Mart Rovers

This Pocket Guide provides a concise explanation of the nature, content and aim of ISO/IEC 20000-1: 2011. It brings ISO/IEC 20000-1: 2011within reach of a vast international audience by providing the key elements of this important standard in a short, easy to read Pocket Guide:• it promote the awareness and the acceptability of ISO/IEC 20000-1: 2011as a valid standard for IT Services organisations;• it supports ISO/IEC 20000-1: 2011training and certification;• it is a quick reference to the... Zobrazit více