Itil - Van Haren Publishing

'The ITIL pocket guides of Van Haren Publishing are since longrecognized as the industry classic guide on the topic of ITIL, in manylanguages. Over the years this authoritative guide has earned its placeon the bookshelves and in the briefcases of industry experts as theyimplement best practices within their organizations.This pocket guide will provide readers with an understanding of theITIL 4 service management framework, by:• understanding the key concepts of service management• understanding... Zobrazit více