The Pause Principle: How to Keep Your Cool in Toug h Situations - Cynthia Kane

Become a better communicator during awkward, difficult, or tense moments in the workplace In The Pause Principle: How to Keep Your Cool in Tough Situations, renowned corporate communications expert Cynthia Kane reveals her tried-and-tested SOFTEN practice to better handle awkward, difficult, or tense conversations at work by breaking free of automatic reactions including shutting down, running away, yelling, or getting passive aggressive or defensive. In this book, readers will learn how to regulate... Zobrazit více