"Who Cares Wins" - Connie Lee Hamelin, Gilbert Wong

YOU MAY HAVE LIVED THROUGH AN EMOTIONAL CRISIS, BUT FEW HAVE FACED THE CHALLENGE OF TRYING TO NEGOTIATE SOMEONE OUT OF ONE. Police crisis negotiators have to wrestle with the demons in people's psyche, not with clever words, but through using their training in techniques such as active listening. What counts is their skill and steadfast conviction that every life matters. This book is a compilation of true life-and-death crisis negotiations told through the eyes of the negotiators. By drawing on... Zobrazit více